The Resident Assistant works directly with our guests to ensure a safe, peaceful, secure environment and works to provide effective functioning of a 50+ bed shelter during evenings, overnights and weekend days. Please note that we are currently working to fill the following shifts with this position; Thursday into Friday overnights (12:01am-8:30am on Fridays), Friday into Saturday overnights (12:01-8:30am on Saturdays), and Saturday into Sunday overnights (12:01-8:30am on Sundays).
Areas of Responsibility
- Perform intakes and orient new guests
- Respond to needs of guests and implement shelter policies in a consistent manner
- Complete all required shift paperwork and exchange pertinent information with other staff verbally and in staff communication log
- Conflict resolution and mediation between guests
- Supervise therapeutic shelter environment based on a trauma-informed model of service
- Prepare beds for new guests and perform basic housekeeping duties including occasional meal preparation and supervision of shelter chores
- Effectively supervise volunteers to ensure that they have a positive experience, and the needs of the program are met.
- Coordinate special activities for guests as assigned.
- Attend once-monthly Saturday morning Staff Meetings and trainings
- Occasionally asses guest’s intoxication level of and obtain assistance when needed
- Regularly assess guest’s safety to be in shelter and obtain medical or law enforcement assistance when necessary
- Other responsibilities as assigned by the Shelter Manager
- A willingness to engage in continuous learning about anti-oppression and social justice issues
- Work or lived experience with communities of color, indigenous peoples, LGBTQ individuals and/or people experiencing homelessness is particularly valued
- A basic understanding of trauma informed care is valued
- Bachelor’s Degree in Human Services or related field and/or two+ years direct human services experience
- Desire to serve women and transgender individuals experiencing poverty
- Ability to work effectively with other diverse staff members and with a shift partner
- Ability to communicate effectively with guests, staff, and volunteers verbally and in writing
- Ability to work with special populations including victims of trauma, those with chronic mental illness and/or substance abuse; de-escalation and crises intervention skills highly valued
- Bilingual- Spanish and/or ASL is preferred
- Proficient knowledge of computer skills, including MS Office suite
- Able to successfully pass background checks.
- This position works with and supports a residential environment to include walking, standing, sitting, lifting up to 50 pounds, carrying, pushing, pulling, bending, reaching, climbing, balancing, stooping, and kneeling.
- Work also includes manual dexterity for typing/operating computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing.
- Other hazards may involve exposure to occasional loud noise, exposure to illness or unsanitary hygiene, and exposure to common household chemicals.
- $14.00- $15.50 per hour plus overnight differential;
- A competitive wage (relative to size of operating budget) and benefits package;
- The opportunity to use your talents and life experience to support women and transgender individuals experiencing homelessness and help us capitalize on the accomplishments of The Delores Project;
- Being part of a much admired nonprofit that is committed to gender, racial, and class equity and advocates for homelessness solutions;
- The opportunity to work in partnership with a wide array of local private and public organizations;
- The opportunity to work with a supportive Board of Directors and a highly committed and tenured Resident Assistant staff.
How To Apply
The Delores Project is an equal opportunity employer and dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, Hispanic/Latinx, indigenous people, and LGBTQ candidates are encouraged to apply.
To apply, email your resume and a cover letter as an MS Word or PDF attachment attention to Emily Wheeland, Shelter Manager at email@example.com.
Only qualified candidates will be contacted for further exploration. Anticipated start date is ASAP.