Resident Assistant

The Resident Assistant works directly with our guests to ensure a safe, peaceful, secure environment and works to provide effective functioning of a 50+ bed shelter during evenings, overnights and weekend days. Please note that we are currently working to fill the following shifts with this position; Thursday into Friday overnights (12:01am-8:30am on Fridays), Friday into Saturday overnights (12:01-8:30am on Saturdays), and Saturday into Sunday overnights (12:01-8:30am on Sundays).

Areas of Responsibility

  • Perform intakes and orient new guests
  • Respond to needs of guests and implement shelter policies in a consistent manner
  • Complete all required shift paperwork and exchange pertinent information with other staff verbally and in staff communication log
  • Conflict resolution and mediation between guests
  • Supervise therapeutic shelter environment based on a trauma-informed model of service
  • Prepare beds for new guests and perform basic housekeeping duties including occasional meal preparation and supervision of shelter chores
  • Effectively supervise volunteers to ensure that they have a positive experience, and the needs of the program are met.
  • Coordinate special activities for guests as assigned.
  • Attend once-monthly Saturday morning Staff Meetings and trainings
  • Occasionally asses guest’s intoxication level of and obtain assistance when needed
  • Regularly assess guest’s safety to be in shelter and obtain medical or law enforcement assistance when necessary
  • Other responsibilities as assigned by the Shelter Manager


  • A willingness to engage in continuous learning about anti-oppression and social justice issues
  • Work or lived experience with communities of color, indigenous peoples, LGBTQ individuals and/or people experiencing homelessness is particularly valued
  • A basic understanding of trauma informed care is valued
  • Bachelor’s Degree in Human Services or related field and/or two+ years direct human services experience
  • Desire to serve women and transgender individuals experiencing poverty
  • Ability to work effectively with other diverse staff members and with a shift partner
  • Ability to communicate effectively with guests, staff, and volunteers verbally and in writing
  • Ability to work with special populations including victims of trauma, those with chronic mental illness and/or substance abuse; de-escalation and crises intervention skills highly valued
  • Bilingual- Spanish and/or ASL is preferred
  • Proficient knowledge of computer skills, including MS Office suite
  • Able to successfully pass background checks.

Working Conditions

  • This position works with and supports a residential environment to include walking, standing, sitting, lifting up to 50 pounds, carrying, pushing, pulling, bending, reaching, climbing, balancing, stooping, and kneeling.
  • Work also includes manual dexterity for typing/operating computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing.
  • Other hazards may involve exposure to occasional loud noise, exposure to illness or unsanitary hygiene, and exposure to common household chemicals.


  • $14.00- $15.50 per hour plus overnight differential;
  • A competitive wage (relative to size of operating budget) and benefits package;
  • The opportunity to use your talents and life experience to support women and transgender individuals experiencing homelessness and help us capitalize on the accomplishments of The Delores Project;
  • Being part of a much admired nonprofit that is committed to gender, racial, and class equity and advocates for homelessness solutions;
  • The opportunity to work in partnership with a wide array of local private and public organizations;
  • The opportunity to work with a supportive Board of Directors and a highly committed and tenured Resident Assistant staff.

How To Apply
The Delores Project is an equal opportunity employer and dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, Hispanic/Latinx, indigenous people, and LGBTQ candidates are encouraged to apply.

To apply, email your resume and a cover letter as an MS Word or PDF attachment attention to Emily Wheeland, Shelter Manager at laura@thedeloresproject.org.

Only qualified candidates will be contacted for further exploration. Anticipated start date is ASAP.